Right of withdrawal
I accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request cancellation within: 6 hours of purchase
No cancellation or exchange is possible for the following items
Due to the nature of these products, no cancellation is possible for the following products
This applies differently if the products were defective or damaged upon delivery.
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Custom or personalized orders
Return Policy
Buyers are responsible for shipping costs in the event of cancellation. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Do you have any questions about your order? Please contact us if there is a problem with your order.
CANCELLATION POLICY & CANCELLATION FORM
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Marco Gärtner, Nalion, Am Reiterhof 4, 04463 Großpösna, Germany, email: info@nalion.de) by means of a clear statement (e.g. a letter sent by post or e -Email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
B. Cancellation form
If you want to cancel the contract, please fill out this form and send it back.
At
Marco Gärtner Nationalion
At Reiterhof 4
04463 Großpösna
GermanyEmail: nalion@posteo.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
_______________________________________________________Name of the consumer(s)
________________________________________________________Address of the consumer(s)
________________________________________________________Signature of the consumer(s) (only for paper notification)
_________________________Date
(*) Delete what is not applicable